Frequently Asked Questions
1.What kind of merch does Cogsworth & Co. sell?
We make the kind of merch you’ll want to wear, not just stuff that sits in the back of your closet. Think bold, story-packed tees, sweatshirts, mugs, homeware, and accessories inspired by your favorite fandoms...from epic theme parks and iconic movies to classic TV moments and music you can’t stop singing in the shower.
2. Are your products officially licensed?
Nope, we’re not affiliated with the big guys. Our designs are made by fans, for fans, capturing the spirit of the characters, quotes, and moments you love, with a unique 'inspired' take.
3. Do you ship internationally?
Yep! We're able to offer shipping to most of the world, so you can rep your fandom with our merch. We just ask that you have a little patience if your order’s crossing oceans...it’s worth the wait, promise.
4. How long does shipping take?
We know you’re excited, and we’re fast, but we’re not wizards. Orders usually ship within 2-5 business days and should reach you in 7-14 business days, depending on where you are. You’ll get a tracking number once it’s on its way!
5. What sizes do your t-shirts and sweatshirts come in?
We’ve got sizes for everyone, from XS to 3XL. Whether you like a snug fit or a comfy oversized vibe, we’ve got you covered. Check the size guide on each product page for the perfect fit.
6. What’s your return and exchange policy?
Because each item is made to order just for you, we don’t offer returns or exchanges. However, if there’s an issue with your order, like a printing error or a damaged item, just reach out to us and we’ll make it right. After all, happy fans are the best kind of fans.
7. How can I track my order?
Once your order ships, you’ll get a tracking number via email. Just click the link to keep an eye on your merch as it makes its way to you. We know the wait can feel like forever, but it’ll be worth it!
8. Do you offer custom designs or personalization?
Not right now, but we’re all ears if you’ve got an idea you’d love to see in our store. Drop us a message...who knows, you might inspire our next bestseller.
9. Can I find you on social media?
Of course! We’re all over Instagram, TikTok, and YouTube, come hang out, watch our weird videos, and get sneak peeks at new drops.
10. How can I stay updated on new product releases and special offers?
Sign up for our newsletter and follow us on social media...you’ll be the first to know about new drops, exclusive discounts, and maybe the occasional meme if we’re feeling spicy.